Help Desk & Frequently Asked Questions

Helpdesk

Please find below the most frequently asked questions.

If you are unable to find an answer, please click here to submit a support request to our customer service department.

Thank you!

Payments/Billing (1)	Do you accept payments with post pay card/Money order?
Shipping (3)	When will I receive my order? How long does the delivery take?
	What are the most common delivery/shipping issues&solutions?
	Is shipping really free of charge?
Returns/Exchanges/Refunds (1)	How do I go about returning a pair of shoes purchased that I do not fit / not satisfied?
Sizing (3)	How is the Prada sizing schedule?
	Do Prada shoes run small/normal/large?
	Do you carry half sizes?
Security (1)	How am I protected against credit card fraud?

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